Terms of Service, Privacy Policy, Repair Policies, and Consumer Rights. Last updated June 2026.
Effective Date: January 1, 2023 · Last Updated: June 2026
These Terms of Service ("Terms") govern your use of services provided by Orange Wireless Repair LLC, doing business as Orange Wireless IT & Tech Services, a California Limited Liability Company ("Company," "we," "us," or "our"), operating under Orange Analytics Technology Solutions LLC (OATS). By requesting, booking, or receiving any service, you ("Customer") agree to these Terms in full.
These Terms apply to all services provided by the Company including but not limited to: device repair (phones, tablets, laptops, computers), IT support, network services, managed IT contracts, remote support, and any related consulting services.
By submitting a service request, booking an appointment, paying a deposit, or allowing work to begin on your device, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree, do not proceed with service.
All services are provided on a best-effort basis. The Company does not guarantee specific outcomes for repair attempts, particularly for devices with pre-existing damage, liquid damage, or unknown prior repair history. A written or verbal quote constitutes an estimate, not a guaranteed final price, unless explicitly confirmed in writing.
By submitting a device for repair, you represent and warrant that: (a) you are the legal owner of the device or have explicit authorization from the owner to authorize repairs; (b) the device is not reported stolen or involved in any legal proceeding; (c) you authorize the Company to perform the requested service. The Company reserves the right to refuse service on any device it reasonably believes to be stolen or improperly obtained.
⚠️ California Penal Code §496 — Receiving or possessing stolen property is a crime. We reserve the right to report suspected stolen devices to law enforcement.
The Company reserves the right to modify these Terms at any time. Continued use of our services following any modification constitutes acceptance of the updated Terms.
Before any repair begins, the Company will document the condition of your device through photographs or written notes. This documentation is retained for 90 days and serves as the baseline record of pre-existing damage. The Customer will be shown and asked to acknowledge this documentation before work commences.
The Company is responsible only for the specific components and work explicitly agreed upon before repair begins. The Company is not responsible for:
The Company strongly recommends that all Customers back up their device data before submitting for repair. The Company will not intentionally access, read, copy, or transmit personal data stored on your device. However, the Company cannot guarantee that data will be preserved during the repair process and accepts no liability for data loss.
⚠️ BACK UP YOUR DEVICE before any service. Data loss during repair is possible and the Company accepts no liability for lost data.
Water and liquid damage repair is attempted on a best-effort basis. Due to the unpredictable and progressive nature of liquid corrosion on electronic components, the Company cannot guarantee a successful repair outcome for liquid-damaged devices. Labor charges apply regardless of outcome. No warranty is provided on liquid-damaged devices. Additional damage may be discovered during the repair process that was not visible during initial assessment — the Customer will be notified before proceeding with additional work.
Older devices and devices with prior repair history may have pre-existing conditions that affect repairability or cause complications. The Company is not responsible for issues arising from pre-existing conditions unrelated to the repair requested. If pre-existing issues are discovered during repair, the Customer will be notified before work continues.
The Company offers Standard (quality aftermarket) and Premium (OEM or OEM-equivalent) parts. The grade of parts used will be confirmed before repair begins. The Company does not represent aftermarket parts as original manufacturer parts. Premium parts may carry additional manufacturer warranty where applicable.
Estimated turnaround times are provided as estimates only and are not guaranteed. Factors including parts availability, device condition, and service volume may affect actual completion time. The Company will notify the Customer of any significant delays.
Devices left unclaimed for more than 30 days after completion notice will be subject to a daily storage fee of $5.00 per day. Devices unclaimed for more than 90 days may be disposed of in accordance with California Civil Code §1965 and applicable abandoned property laws, with proceeds applied toward any outstanding balance.
📋 California Civil Code §1965 governs the disposal of abandoned personal property. We will make reasonable attempts to contact you before any such action is taken.
Full payment is required before any repair work begins for walk-in and drop-off services. For mobile and on-site services, a 50% deposit is required at the time of booking to confirm the appointment, with the remaining balance due upon completion of work and before the technician departs.
All service prices are listed before applicable taxes and fees. California state sales tax and any applicable local taxes will be applied to taxable services and parts at the prevailing rate. Service fees including travel fees, emergency surcharges, and after-hours fees are disclosed before work begins. The final invoice will itemize all charges including taxes and fees. No charges will be added without prior disclosure and Customer authorization.
The Company accepts cash, major credit and debit cards, Venmo, Zelle, and payments processed through Square. Payment receipts are provided for all transactions.
Deposits paid to confirm appointments are non-refundable if the appointment is cancelled within 12 hours of the scheduled time or in the case of a no-show. Cancellations made more than 12 hours in advance may reschedule once at no charge. This deposit forfeiture policy constitutes a lawful liquidated damages clause under California Civil Code §1671(b), which permits reasonable deposit forfeitures where actual damages from late cancellation are difficult to estimate.
Once a repair has commenced, no refunds are issued for labor charges. If the Company is unable to complete a repair after commencing work, the Customer will not be charged for the attempted repair labor. Parts purchased specifically for a repair are non-refundable once installed. The free initial diagnostic is provided at no charge. The $75 detailed diagnostic fee is non-refundable but will be applied as a credit toward any repair that proceeds.
Any billing disputes must be raised within 14 days of the service date. The Company will review disputes in good faith. Customers are advised that initiating a chargeback without first contacting the Company constitutes a violation of these Terms and may result in collection action. Under California law, fraudulent chargebacks may constitute theft of services.
All price estimates provided verbally or in writing are estimates based on information available at the time of assessment. If additional issues are discovered during repair that increase the cost, the Customer will be notified and must provide authorization before additional work proceeds. No additional charges will be incurred without Customer authorization.
Student discounts of up to 25% apply to standard service pricing only. A valid, current student ID from an accredited institution must be presented at time of service. The student discount cannot be combined with any other offer, promotion, or discount. One discount applies per visit. The Company reserves the right to verify student status and decline the discount if valid ID is not presented.
The Company provides a 14-day workmanship warranty on all completed repairs. If the same issue that was repaired recurs within 14 days of service completion, the Company will re-perform the repair at no additional labor charge. This warranty applies to the specific work performed and components replaced only.
The 14-day warranty does not cover:
Premium parts may carry additional manufacturer warranty where applicable. Standard aftermarket parts are covered only by the 14-day workmanship warranty. Manufacturer warranties on parts are subject to the respective manufacturer's terms and conditions.
THE WARRANTIES PROVIDED HEREIN ARE THE SOLE AND EXCLUSIVE WARRANTIES PROVIDED BY THE COMPANY. THE COMPANY EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE MAXIMUM EXTENT PERMITTED BY CALIFORNIA LAW.
In compliance with California Consumer Privacy Act (CCPA) and applicable federal law.
We collect the following categories of personal information when you use our services:
We use your personal information solely to:
We do not sell, rent, or share your personal information with third parties for marketing purposes.
As a California resident, you have the following rights under the CCPA (California Civil Code §1798.100 et seq.):
To exercise any of these rights, contact us at info@orangewirelessrepair.com or (714) 758-5959. We will respond within 45 days as required by law.
We retain customer records for a minimum of 3 years as required for business and tax purposes under California and federal law. Service records including pre-repair device photographs are retained for 90 days. You may request deletion of your personal data after this period subject to legal retention requirements.
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or destruction. Payment processing is handled by Square, a PCI-DSS compliant payment processor. We cannot guarantee absolute security of data transmitted over the internet.
We do not intentionally access, copy, read, or transmit personal data stored on devices submitted for repair. Technicians are trained to avoid accessing personal content. However, some repair procedures may require device unlocking — in such cases, we will notify you in advance and request your cooperation.
We use Square for payment processing and appointment booking. Square's privacy policy governs their handling of your payment data. We use Google Business Profile for business listing services. We do not control the privacy practices of these third parties.
The Company complies with the California Consumer Legal Remedies Act (California Civil Code §1750 et seq.). We do not engage in unfair or deceptive trade practices. All service descriptions, pricing, and terms are provided honestly and transparently before service commences.
In accordance with California law governing electronic and appliance repair (BPC §9840-9857), the Company will provide a written or verbal estimate before commencing repair work exceeding a reasonable threshold. No charges beyond the authorized estimate will be incurred without your explicit authorization. You have the right to request a written estimate before authorizing any repair.
You have the right to inspect your device and the replaced parts upon completion of service. Upon request, replaced parts will be returned to you unless disposal is required due to the nature of the repair.
Managed IT service contracts that renew automatically comply with California's Automatic Renewal Law (BPC §17600 et seq.). All automatic renewal terms will be clearly disclosed before subscription begins. You will receive advance notice before any automatic renewal. Cancellation instructions will be provided with every contract.
If you have a dispute with the Company that cannot be resolved informally, you have the right to file a claim in California Small Claims Court for amounts up to $12,500 (individuals) or $6,250 (businesses) without an attorney. The Company's registered address for service of process is on file with the California Secretary of State.
The Company complies with applicable federal consumer protection laws including the Federal Trade Commission Act (15 U.S.C. §45) prohibiting unfair or deceptive acts or practices in commerce. All advertising, pricing, and service claims are truthful and substantiated.
The Company is committed to providing accessible services. If you require accommodations to access our services, please contact us at (714) 758-5959 and we will make reasonable accommodations.
Managed IT service agreements are offered on a 12-month minimum term. All contract terms including scope of services, pricing, included visits, and response times will be specified in a written Service Level Agreement (SLA) provided before contract commencement.
Monthly managed IT contracts cover all labor for services within the agreed scope. Parts, hardware, software licenses, and third-party services are billed separately at cost. New projects, major upgrades, and out-of-scope work will be quoted separately.
Either party may terminate a managed IT contract with 30 days written notice after the initial 12-month term. Early termination before the end of the initial term may result in an early termination fee as specified in the SLA. In compliance with California's Automatic Renewal Law, renewal terms and cancellation instructions are disclosed in every contract.
Response times and service levels are specified in the individual SLA. The Company will make commercially reasonable efforts to meet agreed response times. Force majeure events, including natural disasters, utility outages, and public emergencies, excuse performance obligations.
TO THE MAXIMUM EXTENT PERMITTED BY CALIFORNIA AND FEDERAL LAW, THE COMPANY'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATED TO OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM. THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST DATA, LOST PROFITS, OR BUSINESS INTERRUPTION.
You agree to indemnify and hold harmless the Company, its members, employees, and agents from any claims, damages, or expenses arising from: (a) your breach of these Terms; (b) your violation of any law or third-party rights; (c) inaccurate information you provided to the Company.
The Company is not liable for failure to perform services due to circumstances beyond its reasonable control, including natural disasters, utility failures, supply chain disruptions, or government orders.
These Terms are governed by the laws of the State of California without regard to conflict of law provisions. Any legal action shall be brought in the appropriate courts of Orange County, California.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
These Terms, together with any written service agreement or SLA, constitute the entire agreement between you and the Company regarding our services and supersede all prior understandings.
For questions about these policies, to exercise your privacy rights, or to submit a formal complaint, contact us:
Orange Wireless Repair LLC
A Division of Orange Analytics Technology Solutions LLC (OATS)
Orange County, CA
✉️ info@orangewirelessrepair.com
Business hours: Mon–Fri 10am–6pm · Sat 10am–4pm · We respond to legal inquiries within 5 business days.